FAQ
When will it arrive?
3-6 days to your door, anywhere in the world. A tracking link reaches you the moment it ships.
How does it arrive?
Rolled in a rigid tube, never folded. A folded poster has a crease for the rest of its life, and no frame hides that. Framed prints come flat in a box, glass and all, and take a few days longer.
What if I do not like it?
Send it back within 30 days and you get your money back. You pay the return postage. Anything that arrives damaged or wrong is on me: send a photo and a new one goes out.
Does it come framed?
Yes: a black metal frame, ready to hang. Framed sizes are 21 × 29.7, 30 × 40 and 50 × 70 cm. The drawing runs edge to edge behind the glass, no white border. At 30 × 40 a thin strip of background at the top and bottom sits under the frame. Prefer your own frame? Every rolled sheet is a standard A format, so any frame off the shelf fits.
Is the paper heavy enough to hang unframed?
Heavy poster stock. It hangs flat off two strips of tape and it does not curl at the corners.
Can I get a player who is not here?
Ask. Commissions are open and the answer is honest either way. Some moments do not survive this style.
Shipping
| Delivery, worldwide | 3-6 days |
|---|---|
| Shipping cost | free, worldwide |
Returns and refunds
30 days from delivery. Send a mail to formhausatelier@gmail.com and you get an address to return it to. Once it arrives back, the money goes out the same way it came in. Return postage is yours; anything damaged, misprinted or wrong is mine, and a replacement ships without you sending the first one back.
Paper and inks
| Surface | semi-glossy, the colour blocks stay saturated |
|---|---|
| giclee, pigment ink | |
| Colour | full CMYK, no spot substitution |
| Edge | 3 mm bleed, trimmed clean |
| Ships | rolled in a rigid tube — framed prints ship flat |
Still stuck
Write to formhausatelier@gmail.com. It is me reading it, so it takes a day, not a ticket number.